Big Gig Experience

Due Diligence Guidelines

• Proof of identity
• Proof of address

All hirer’s must provide a government-issued photo ID, such as a driver’s license or passport, and proof of legal residency, dated within the last 6 months.

Damage Deposit & Waiver Guidelines

• Damage deposits based on equipment rental
• 7 day to process refund
• Deductions for accidental damage, plus fees
• Waiver covers accidental damage

Damage Deposit

A damage deposit is required to ensure all rented items are returned safely and properly. Please review the terms below:

1. Amount

• The damage deposit amount will be calculated based on the value and quantity of rented items. This will be confirmed at the time of booking.

2. Payment

• The damage deposit must be paid in full before the delivery or collection of the rented items.

3. Conditions for Refund:

• The damage deposit will be refunded in full within 7  day of the items being returned, provided:
• All items are returned in the same condition as they were delivered.
• No items are lost, stolen, or damaged.
  Items are returned on time as per the agreed schedule.

4. Deductions:

• If any items are damaged, lost, or returned late, the cost of repair, replacement, or late fees will be deducted from the deposit.
• If the cost exceeds the deposit, the hirer will be invoiced for the remaining amount.
  Damage Deposit Waiver
• For added convenience, we offer a Damage Deposit Waiver option to cover accidental damage during the rental period.

Damage Deposit Waiver

1. What the Waiver Covers:

• The waiver covers accidental damage to rented items during normal use.

2. What the Waiver Does NOT Cover:

• Loss, theft, or damage due to negligence, improper use, or failure to follow setup instructions.
• Damage caused by third parties or extreme weather conditions.

3. Cost of the Waiver:

• The waiver fee is a non-refundable amount calculated as a percentage of the total rental cost. This fee will be confirmed at the time of booking.

4. Benefits of the Waiver:

• With the waiver, you are not required to pay a refundable damage deposit upfront.
• Peace of mind knowing minor accidental damage is covered.

How to Choose

1. Damage Deposit: Ideal if you prefer to pay a refundable amount upfront and are confident all items will be returned in perfect condition.
2. Damage Deposit Waiver: Recommended for added convenience and to avoid upfront deposit payments, especially for large or outdoor events.
3. For more information or assistance in selecting the best option for your needs, please contact us.

Delivery & Collection Guidelines

• Arrival time: 9:00 AM - 11:00 AM
• Max distance: 50 miles
• Notification: 30 minutes before our arrival
• Receiving: An agreed person must be present

1. Scheduling:

• Deliveries and collections are typically scheduled between 9:00 AM – 11:00 AM.
• For a small fee, we can accommodate a different time slot based on your preferences, subject to availability. Please inform us of your preferred timing when booking.
• We recommend confirming the delivery and collection schedule at least 48 hours in advance to ensure availability.

2. Delivery Requirements:

• Ensure that the delivery location is accessible to our team. This includes parking, pathways, and any necessary permissions for entry.
• If the location has specific delivery restrictions (e.g., timed access, stairs, elevators), please inform us at the time of booking.

3. Delivery Distance Policy:

• Delivery and collection services are based on the distance between the hirer’s location and the venue.
• A maximum distance of 50 miles from our location applies. Deliveries beyond this distance may be subject to additional charges.
• The supplier reserves the right to refuse delivery if the distance exceeds what can reasonably be accommodated.

4. Receiving the Items:

• A responsible person must be present to receive the items during delivery. They will be required to confirm the condition and quantity of delivered items.
• If no one is available at the agreed time, redelivery fees may apply.

5. Collection Requirements:

• All items must be packed up in the same condition as they were delivered and ready for collection at the agreed time.
• We aim to notify you 30 minutes before our arrival for collection.
• Items must be free of decorations, food, or personal belongings before collection.

6. Safe Storage:

• Once delivered, items are your responsibility until collection. Please ensure they are stored safely to prevent damage or loss.
• Any damages or missing items at the time of collection may incur additional fees.

7. Weather Considerations (for outdoor use):

• If items are used outdoors, ensure they are protected from extreme weather conditions.
• Additional cleaning or repair fees may apply for items exposed to adverse conditions.

8. Late Changes

• If you need to adjust the delivery or collection schedule, please notify us as soon as possible. Changes made within 24 hours of the scheduled time may incur a rescheduling fee.

9. Delivery and Collection Charges:

• Standard delivery and collection fees apply based on the location and distance.
• Additional fees may apply for venues located beyond the standard 50-mile radius. These will be confirmed at the time of booking.

10. Emergency Contact

• For any issues or last-minute changes on the day of delivery or collection, please contact us.

11. Special Instructions:

• If you have specific requests for delivery or collection (e.g., placement of items, specific entry points), please inform us in advance.

Setup & Packdown Guidelines

• Scheduling: Flexible
• Setup time: varying
• Receiving: A agreed person must be present
• Your responsibility to look after and operate once setup

1. Scheduling:

• We strive to accommodate your preferred setup and packdown times. Please provide your requested times during the booking process.
• Changes to the schedule should be communicated at least 48 hours in advance.

2. Access Requirements:

• Ensure that our team has clear and safe access to the setup location. This includes parking, pathways, and any necessary permissions.
• If the setup location requires special access (e.g., stairs, elevators, restricted areas), please notify us ahead of time.

3. On-Site Contact:

• A designated contact person should be available on-site during setup and packdown to guide our team and address any questions.

4. Preparation of the Space:

• The setup area should be cleared of obstructions before our team arrives.
• If additional preparations are required (e.g., moving furniture), please inform us in advance as extra charges may apply.

5. Weather Considerations (for outdoor events):

• In the event of bad weather, alternative indoor locations or protective coverings should be arranged to ensure the safety of our equipment and team.

6. Packdown Process:

• All items must be ready for collection at the agreed time. This includes ensuring that items are free from decorations, food, or personal belongings.
• If items are missing or damaged upon packdown, additional fees may apply.

7. Duration of Setup and Packdown:

• Setup and packdown times will vary depending on the scope of the event. Our team will provide an estimated duration during the planning process.

8. Responsibility for Items:

• Once items are set up, they are your responsibility until packdown. Any damages caused during this time may incur additional charges.

9. Special Requests:

• If you have specific setup instructions (e.g., layout and arrangement preferences), please provide them in advance.

10. Emergency Contact:

• For any last-minute changes or urgent inquiries, please contact us at [insert contact number].